01 · Answer
Your knowledge, on duty
The bot learns from what you document and answers guests instantly, in their own language — with no invented details.
- 24/7 availability
- Answers from your content
- Any language the guest writes in
AI · Hospitality
Smartafor Hotels
An AI bot that doesn't just answer guests — it books them in. Connected to your existing systems, it takes reservations in real time.
BuiltforHotels, resorts and guesthouses that want bookings and guest insight from the same conversation.
smarta.wedoai.eu — Guest assistant · live
How it works
From your house rules to a confirmed reservation, in four steps.
Smarta learns your hotel from the content you already have, then plugs into the reservation systems you already run. The guest gets an instant answer and a real booking; you get the record and the reasoning behind it.
Room descriptions, spa and restaurant services, local attractions, house rules, special offers. Upload documents or point Smarta at your website — it becomes the knowledge the bot answers from.
Smarta integrates with the PMS, booking engine, spa and restaurant systems you already run, through their exposed APIs. Nothing is replaced and nothing is migrated.
A guest asks about a free double next week or a massage at five. The bot checks live availability, confirms, and records the reservation — no phone call, no waiting for reception.
Conversion, booked value by service, guest sentiment and the questions the bot could not answer — so the knowledge base and the hotel both keep improving.
From a guest question to a confirmed booking and a reported insight — end to end
Solution portfolio
Every booking, and everything the bot heard.
One dashboard for the hotel team: every booking made in chat with its full detail, live guest signals as they arrive, conversion by service, and the questions nobody had an answer for.
smarta.wedoai.eu — Reservations · brehon-hotel
Fits your hotel stack
Built to help your staff. Not to replace them.
Smarta takes the routine questions and the booking admin off reception, the spa desk and the restaurant — running on the content you already maintain and the systems you already licence.
PMS · property management
Booking engine · CRS
Spa & wellness scheduling
Restaurant reservations
Running a specific PMS, channel manager or spa scheduler? Integrations are scoped per property against the interfaces your systems expose. Bring it up during the discovery call.
Reference architecture
Your hotel
Your guests
Website · QR · messaging
Question
Smarta
Smarta hotel bot
Answers from your knowledge base
Live availability
Your hotel
Your systems
PMS · spa · restaurant, via API
Confirmed booking
Your hotel
Your team
Reservations · signals · reports
In use
Where the phone used to ring.
Midnight questions about breakfast, the spa slot booked from the sun lounger, the complaint that would otherwise land on a review site. The bot handles the routine; reception handles the people.
Deploy three ways
Three jobs, one conversation.
02 · BookMost chosen
Reservations, not conversations
Connected to your PMS, spa and restaurant systems, the bot checks live availability and writes the reservation back.
- Real-time availability
- Writes into your systems
- No infrastructure replaced
03 · Report
What the conversations reveal
Every chat is data: what guests booked and what it was worth, how satisfied they were, and what went unanswered.
- Conversion and booked value
- Guest sentiment and complaints
- Knowledge gaps to close
Customer story
What one month of guest conversations turned into.
Hospitality deployment · [year] · figures from the pilot dashboard
"Guests book spa appointments, ask about breakfast hours and leave feedback through the bot — at any hour. The phone rings less, the spa is fuller, and we hear about a cold breakfast while the guest is still with us, not on a review site."
[Role]
[Property type] · [Location]
66%Of conversations ended in a booking intent
660Guest conversations handled in one month
436Bookings started in chat — rooms, spa and restaurant
EUHosted in an ISO 27001-controlled EU cloud, GDPR-compliant
Common questions
What hoteliers usually ask before they sign.
It makes the booking. Smarta is integrated with your reservation systems through their exposed APIs, so it checks live availability and records the reservation — rooms, spa treatments, restaurant tables and other services — while the guest is still in the conversation.
No. Smarta connects to the PMS, booking engine, spa scheduler and restaurant systems you already run, through the interfaces they expose. Nothing is replaced and nothing is migrated.
Your own content — room descriptions, spa and restaurant services, local attractions, house rules and special offers. Upload documents or point Smarta at your website, and that becomes the knowledge it answers from.
It says so rather than inventing an answer, and the question is logged as a knowledge gap. Those unanswered questions appear in your reports and feed straight back into the knowledge base, so the same gap does not recur.
The bot replies in whatever language the guest writes in, working from the same knowledge base regardless of the language you maintain it in.
Through your website, a QR code on property, or WhatsApp — the same assistant and the same knowledge behind each entry point.
Conversion rate and booked value by service, guest sentiment and complaints as they surface, and the questions the bot could not answer — revenue and feedback on one dashboard.
Conversations are processed in an ISO 27001-controlled EU cloud on Microsoft Azure, GDPR-compliant, with access limited to the staff you nominate.
Yes. A guesthouse with a handful of rooms benefits most from the after-hours cover, since there is no night reception to take the call. The setup is the same; only the systems you connect differ.
Pricing is scoped per property against the systems you connect and your conversation volume. We'll size it and give you rough figures in one 30-minute call.
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